Information We Collect from You
When you register and use the sp3k platform, we collect several categories of information to ensure a smooth, secure experience tailored to the needs of users in Malaysia. Here are the types of information we process:
Your full name, date of birth, email address, phone number, and residential address as provided during registration. This information is used to verify your identity and manage your sp3k account.
Payment method details used (e.g. bank name, e-wallet type), deposit and withdrawal records in MYR, and transaction history. Full account numbers are not stored directly by sp3k.
Device type, operating system, browser version, IP address, and language settings. This data helps us optimise the user experience, particularly for mobile users in Malaysia.
Pages visited, games played, session duration, betting preferences, and user interaction patterns on the sp3k platform. This data is used for the continuous improvement of our services.
How We Use Your Information
Sp3k uses the information we collect solely for lawful and transparent purposes. We do not sell user personal information to third parties for marketing. The following are the primary purposes for which data is used:
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Identity verification and account security — ensuring every user is a legitimate individual, aged 18 and above, registering under their own name.
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Processing MYR deposits and withdrawals — securely verifying and completing your financial transactions.
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Customer support — understanding the context of reported issues and providing accurate assistance.
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Legal compliance — meeting applicable Malaysian legal requirements and reporting obligations to authorities where required.
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Platform improvement — analysing usage patterns to improve sp3k's performance, interface, and user experience.
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Fraud detection — identifying and preventing suspicious activity or platform abuse.
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Account-related communications — sending important notifications regarding policy changes, account security, or transaction status.
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Mobile optimisation — ensuring the sp3k platform runs smoothly across various devices and internet connections in Malaysia.
Use of Cookies and Tracking Technologies
The sp3k platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit a website.
We use three main categories of cookies:
- Essential cookies — required for login, session security, and core platform functionality. Cannot be disabled.
- Performance cookies — gathering information on how users interact with the platform to help us identify areas for improvement.
- Preference cookies — saving user preferences such as display language and interface settings so they do not need to be reconfigured each time.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the sp3k platform.
Data Storage, Security & Third-Party Sharing
All sp3k user personal data is stored on servers protected by industry-standard encryption. Access to user data is restricted to staff who require it for operational purposes only.
Account and transaction data is retained for as long as required under applicable Malaysian law, or for the duration your account remains active — whichever is longer. Once an account is closed and the mandatory retention period has lapsed, your data will be deleted or anonymised.
Sp3k does not guarantee the absolute security of any online system, but we take reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, or modification.
Sp3k does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, we may share necessary information in the following situations:
- Malaysian local payment processing providers that handle MYR transactions on our behalf — limited to only the information required.
- Malaysian authorities, law enforcement bodies, or courts where required by law or court order.
- Technology service providers that support platform operations, bound by strict confidentiality agreements.
- In the event of a business transfer or merger, with notice given to affected users.
Your Rights as a User and How to Contact Us
As a sp3k user in Malaysia, you have certain rights regarding your personal data. We are committed to facilitating the exercise of these rights in a reasonable manner:
- Right of Access
- You have the right to request a copy of the personal information we hold about you. This request can be made via your account panel or by contacting sp3k support.
- Right to Rectification
- If the information we hold about you is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account panel.
- Right to Erasure
- You may request the deletion of your personal data under certain circumstances, such as when your account is closed and there is no legal obligation to retain it. Requests will be processed within a reasonable timeframe.
- Right to Object to Processing
- You have the right to object to the processing of your data for specific purposes, subject to applicable legal restrictions and contractual requirements.
If you have any questions, concerns, or would like to submit a request regarding your personal data, please contact the sp3k team through the following channels:
- [email protected]
- See also FAQ for more information
We will endeavour to respond to privacy-related requests within 14 business days.
Sp3k reserves the right to amend this Privacy Policy at any time. Any significant changes will be communicated via in-platform notifications or your account email. Continued use of the platform after changes take effect will be considered acceptance of the updated terms.
Still Have Questions About Your Privacy?
Check our FAQ section or log in to your sp3k account to manage your privacy settings and personal information directly.